Urban is a modern platform for smart city infrastructure management. It enables remote control and monitoring of street lighting as well as other elements such as benches, bins, or fountains, making the city truly smart.

The main benefits are:

• Savings: significant reduction in electricity consumption (up to 80% with LED retrofit) and lower maintenance costs.
• Efficiency: automatic fault detection shortens response time and removes the need for night patrols.
• Safety: better visibility, adaptive lighting, and fast fault response improve resident safety.
• Flexibility: the system can be easily expanded with additional elements and sensors.

The system is ideal for city and municipality managers, road infrastructure operators, and companies responsible for lighting maintenance. It is a tool for anyone who wants to manage urban assets efficiently, save energy, and increase safety.

Yes. BIOT is part of the LUG Group, and system elements (controllers, hubs, and peripherals) as well as luminaires are designed and manufactured in Poland by LUG Light Factory Sp. z o.o., which provides experience and facilities for modernizing street lighting and urban infrastructure (see Urban PL brochure, p. 1).

We work in stages and transparently:

• Consultation and requirements gathering (project goals, scope).
• Infrastructure audit (we can digitize assets right away in the Asset & Inventory module).
• Concept and cost estimate (architecture: controllers, HUBIoT, connectivity).
• Pilot (optional) - quick verification of results.
• Implementation and configuration (including Thread/mesh 2.4 GHz or LTE Cat-M1 variant, scenarios, schedules).
• Training and operational start (web/mobile app, dashboard, map).
• Cloud maintenance model: system available 24/7, with OTA updates and end-to-end encrypted communication.

Detailed provisions (SLA, timelines, settlements) are defined in the offer/contract for a specific project.

The easiest way is through the Contact form on the website. Briefly describe what you need (e.g., location, number of luminaires, goals: savings/safety), and we will get back to arrange a call and define the scope of analysis.

The core is the Thread network (mesh 2.4 GHz) and a variant of controllers with LTE Cat-M1; the system can also integrate other communication standards when required by the project.

Yes - Urban is modular and scalable; you can start with a small scope and expand smoothly. This allows you to verify benefits and gradually build out the system city-wide as budget allows.

BIOT is part of the Polish LUG S.A. Group, which means all key system components are designed and manufactured in Poland. We provide full technical support, dedicated support from a Polish consultant, and reliability backed by ISO and ENEC certificates.

Yes, this is a standard part of every deployment. We provide dedicated training for both system operators (dispatchers working at computers) and field service teams (mobile app use and device diagnostics).

We provide full support for the duration of the agreement. Our specialists are available by phone and email to resolve issues, answer questions, and keep the system running smoothly.

Yes - our portfolio includes large projects for modernization and integration of luminaires with the system.

BIOT operates in the European Union and is linked to the LUG Group - a Polish manufacturer that designs and manufactures system components in Poland. We also provide ongoing support from a Polish consultant. Contact details are available in the Contact section.

It is the heart of the entire system - cloud-based software (BIOTcloud) that collects data from all devices in the city. It gives you access to monitoring and control of infrastructure via a web browser or a mobile app.

Yes. Hardware is covered by the manufacturer warranty (scope and duration as per the offer/contract), and the cloud software (SaaS) is delivered with maintenance, support, and OTA updates (scope and duration as per the offer/contract).

No. The Urban system is installed in a secure cloud (SaaS) by default. This means you do not have to worry about server maintenance, updates, or backups. BIOT handles it for you.

Yes - it is a cloud solution available 24/7/366.

Yes, BIOT also delivers such a solution. We offer an on-premise version of the Urban application installed on a customer server. It provides full control over data and infrastructure but shifts responsibility for server maintenance, security, and the update process to the customer.

Yes. Security is a priority. We use multi-layer security: full encryption of communication, access-level management, and mechanisms protecting against unauthorized access. Our data centers and the system manufacturer hold the ISO 27001 information security certification.

The app allows, among other things: locating all devices on the map, remotely controlling lighting (individually or in groups), creating lighting schedules, monitoring energy consumption, and receiving automatic fault alerts.

Of course. The system collects data and allows simple analysis. You can generate and export reports, for example on energy consumption, luminaire operating time, or fault history. This is key for managing what we can measure.

Yes. The system is designed for reliability. Devices such as controllers store schedules in local memory and can operate autonomously (according to the last uploaded plan). Once connectivity is restored, they automatically synchronize data with the cloud.

As part of deployment, we analyze technical options. If the existing infrastructure (e.g., mobile operators) is insufficient, we build our own network (e.g., in Thread/Mesh radio or LoRaWAN), installing appropriate gateways (Hubs) on poles or buildings to ensure full coverage of the managed area.

Our Urban platform is an open system, which means it can integrate with third-party devices. Thanks to support for open protocols such as TALQ, the system can also manage controllers from other manufacturers as long as they are compatible. This gives clients full flexibility in building and expanding their Smart City infrastructure.

The system enables precise control of each individual lamp (luminaire) or entire groups of lamps (e.g., a selected street). You can remotely turn lights on/off or adjust brightness from anywhere.

A schedule lets you create a lighting plan for the night and use that plan within a defined period. You can set different brightness levels depending on the time of night (e.g., 100% until 23:00, 50% until 04:00), day of the week (different on weekends), or special dates in the calendar (e.g., holidays), or use one plan all year.

Yes. The system automatically calculates sunrise and sunset times for a given geographic location throughout the year. This means lighting turns on exactly when needed, eliminating energy waste. You can also apply a correction based on a dusk sensor measurement.

An operator can change the schedule for a selected area with one click. If there is a concert on the main square, you can manually set 100% lighting for the duration and the safe dispersal of attendees, regardless of the standard energy-saving schedule.

In crisis situations (e.g., searches, evacuation), the system enables immediate remote switching of all lights to maximum power in a defined area, providing support for emergency services.

Thanks to integration with sensors (e.g., motion), the system can react dynamically to the situation. For example, lighting at a pedestrian crossing can automatically brighten when a pedestrian approaches, or lights on a bike path can brighten only ahead of a cyclist (responsive lighting).

The system automatically detects and reports faults (e.g., power supply failure, voltage drop) in real time, providing an exact location. This removes the need for costly night patrols and inspections and enables fast, targeted service response.

Yes. This is one of the key benefits. Urban monitors electrical parameters of each luminaire. If a lamp fails, the system automatically generates an alert and shows its exact location on the map.

The system is most effective with modern LED luminaires because they offer the greatest dimming capabilities. It is also possible to control older lamps (e.g., sodium), but usually at the level of the entire power cabinet (group on/off).

No, the system is open. Our controllers are designed to work with luminaires from various manufacturers. The most important thing is that the luminaire has a standard socket such as NEMA (7-pin) or Zhaga (Book 18), and an LED driver compatible with control standards such as DALI, DALI2, D4i, or 1-10V.

No, Urban is a Smart City platform that allows you to manage any elements of urban infrastructure. You can connect and monitor, for example, weather stations, bins, fountains, and even track service tasks.

Yes - the Infrastructure Management module digitizes assets (with attributes), pins them to the map, and links them with service history.

The Urban platform works like a digital database of infrastructure. You can add any objects (e.g., poles, barriers, benches), assign attributes (such as color, installation date, material), and track their status and service history (e.g., by scanning a QR code).

It is a tool for digitizing the work of service teams. When the system detects a fault (or a resident reports a problem), you can create a task (ticket), assign it to a team, track its status, and report completion in the mobile app. The module can be used for any tasks (e.g., "bench replacement").

Urban provides full monitoring and remote control of electrical cabinets. You can remotely control circuits, check switchgear mode, monitor fuses, or inspect network parameters. Contact us, we will review your project and help select the right equipment.

Yes. One function is monitoring cabinet door opening. In case of unauthorized access, the system immediately sends an alert (email or SMS).

Yes. The system continuously monitors power consumption and other electrical parameters in circuits (especially when using analyzers). It enables detection of anomalies and potential theft and immediately notifies you.

Examples include: bin fill-level sensors, parking sensors, air quality sensors (PM2.5, PM10), weather stations, or water meters.

No. The idea of our system is integration. All data flows into a single management panel. On one map you can see lighting status, bin fill level, and infrastructure failures.

The Urban system consists of software (the cloud platform) and a range of physical devices. Key ones include: Hubs (gateways), Controllers (e.g., eBLOC) mounted in luminaires, and various peripherals such as network analyzers or sensors.

All key system components are designed and manufactured in Poland by the LUG S.A. Group, which includes BIOT. This guarantees full control over quality, service availability, and continuous technical support.

Our Urban platform is an open system, which means it can integrate with third-party devices. Thanks to support for open protocols such as TALQ, the system can also manage controllers from other manufacturers as long as they are compatible. This gives clients full flexibility in building and expanding their Smart City infrastructure.

Yes. Devices intended for outdoor operation (such as controllers or hubs) are designed and built to work in harsh outdoor conditions, across a wide range of temperatures and humidity, in accordance with applicable standards.

Yes. We hold certifications such as TALQ CMS, which means the Urban system can support controllers from third-party manufacturers if the producer provides a TALQ gateway service.

We use several solutions, chosen to match the needs of each project.
We use radio communication between devices as well as GSM/LTE.
There are also other options such as NB-IoT or LoRa depending on project requirements.

A controller (e.g., eBLOC Zhaga or Nema) is a small device installed in a lighting luminaire. It is the lamp "brain" - it executes commands from the system (e.g., "dim to 30%"), monitors its status (energy consumption, faults), and communicates with the Urban system.

If luminaires are new and have NEMA or Zhaga sockets, installation is very fast (plug-and-play). When modernizing older lamps, installation may require an electrician to work inside the luminaire, but often the entire luminaire does not need to be replaced.

Simply scan the QR code using the mobile app; the luminaire without control or the controller will be assigned to a location on the map, or according to previously prepared inventory. LTE controllers with a GPS receiver can appear on the map automatically.

Depending on the device manufacturer, it can be accurate to <1% (LUG controllers) for NEMA controllers that have a measurement transducer installed inside. The accuracy for ZHAGA controllers depends on LED drivers that provide this information to the controller according to the D4i standard.

It depends on the location and project requirements. The Thread (Mesh) variant is ideal for dense urban areas, does not require many SIM cards, and enables responsive lighting. The LTE variant requires a SIM card in each controller and works well as a complement to the mesh variant in locations where single points must be installed.

Some controller versions (e.g., LTE variant) have a built-in GPS module. This means that after installation the controller determines its position and automatically appears in the correct place on the map in the Urban system.

A Hub (e.g., HUBIOT-2) is a device that acts as a gateway. It is a central communication point that connects the Urban cloud application with controllers and sensors installed in the field (in Thread mesh technology).

A Hub collects data from controllers (via Thread radio), then forwards it to the Urban cloud. It connects to the internet via a cellular network (GSM 2G/LTE) or wired connection (Ethernet).

In Thread (Mesh) technology, one HUBIoT supports up to a maximum of 200 controllers (depending on individual site conditions). In projects where HUBIoT is responsible for controlling lighting circuits (astroclock), the number will correspond to the number of power cabinets in the field.

No. In the LTE variant (LTE Cat M1), each controller (e.g., eBLOC) has its own built-in GSM modem and communicates directly with the Urban server (cloud). In this scenario, Hubs (gateways) are not used unless the project requires measurements in a power cabinet or control of lighting circuits.

HUBIoT itself is not a meter. In the DIN-rail version, a measurement device (analyzer) can be connected via an interface, and the measurements will be sent to the Urban application.

The device is equipped with binary input interfaces, relay outputs, and an RS485 Modbus communication interface. It allows switching lighting circuits on and off, monitoring fuses and cabinet door status, etc. More information is available in the device datasheet.